Bulky Drop is a community bulk-item disposal service built for gated communities, apartment complexes, and retirement communities. We install a dedicated, branded Drop Zone on your property so residents have a real place to responsibly get rid of mattresses, furniture, and other bulk items — instead of dumping them by the trash cans.

What services do you offer?

We provide dedicated on-site Drop Zones with three ways for residents to use them: DIY (drop it off yourself), Outside-Door (leave it at your unit door and we grab it), and Full-Service (our crew comes in and carries it out). The property covers the Drop Zone, the access system, and scheduled sweeps — residents just pay per item.

What areas do you serve?

Bulky Drop is available at gated communities, apartment complexes, and retirement communities that have partnered with us. Because a Drop Zone is installed on-site, you can book only if your community participates — ask your property manager whether Bulky Drop is available where you live, or tell us about your community and we’ll reach out to them.

What items can be dropped off?

Mattresses, box springs, furniture, dressers, nightstands, small appliances, and general bulk household items. Break items down where you can — flatten boxes, disassemble furniture if possible — to keep the zone organized for everyone.

What items aren’t allowed in the zone?

No hazardous materials — that means no paint, chemicals, tires, or appliances containing refrigerants. We also can’t accept any item with a known or suspected bed bug infestation, without exception, for the safety of our crew and community.

What is Full-Service drop-off?

With Full-Service, you don’t lift a finger. Our crew comes to your unit and carries the item out — upstairs, downstairs, tight hallways, wherever it is — and takes it straight to the Drop Zone.

What’s the difference between DIY and Outside-Door drop-off?

DIY is our most affordable option — carry your item to the Drop Zone yourself, enter your access code, and place it inside. Outside-Door is the step up: leave your item just outside your unit door and our crew picks it up and moves it to the zone for you — no lifting, no trip to the zone required.

Where can I find your policies?

Everything is on one page: our Resident Legal Policies hub links the terms of use, booking and payment terms, cancellation and refund policy, drop-off and access-code policies, accepted and prohibited items, privacy, surveillance, and damage and incident policies. Our mailing address and instructions for formal legal notice are on the Legal Notices page.

How is pricing determined?

Resident pricing is simple and shown in full before you pay. DIY starts at $10, Outside-Door starts at $45, and Full-Service starts at $65 — the higher tiers reflect the labor involved in collecting the item for you. A $4.50 service fee applies to every booking, and stairs or disassembly may add a small charge on Full-Service drops. Residents never pay for the Drop Zone itself — that’s covered by the property.

How does a property get set up with Bulky Drop?

We install a dedicated Drop Zone on your property, set up digital access codes for residents, and handle scheduled pickups once enough items accumulate. Get in touch for a walkthrough and we’ll put together a proposal sized to your property.

What if I’m not sure which drop-off option is right for me?

If you can easily carry the item to the zone yourself, DIY is the most affordable choice. If you’d rather not make the trip, Outside-Door lets you leave it at your door. If the item is heavy, awkward, or somewhere hard to move, Full-Service is built for that — our crew handles it start to finish.

What if I have multiple items to drop off?

No problem — each item is priced and booked individually, so you can drop off as many as you need. Once a zone reaches capacity, it triggers a scheduled pickup, keeping the zone clear and ready for the next resident.

What forms of payment do you accept?

We use secure online payment only — pay by card when you book, or split the total into 4 interest-free payments with Klarna at checkout. You’re charged upfront, so there’s nothing to settle in person. We don’t accept cash, check, or any in-person payment for individual drop-offs.

Are there any hidden fees?

No hidden fees — the price you see when you book is exactly what you pay. Full-Service pricing reflects the labor of entering your unit; Outside-Door and DIY are priced lower since less labor is involved.

What's your cancellation policy?

You can cancel or reschedule anytime before your scheduled window. The $4.50 service fee is non-refundable on every booking, no matter when you cancel. Beyond that, two fees can apply depending on your drop type and timing: a $10 service disruption fee on DIY bookings cancelled after the window has started or not used, and a $20 missed-trip fee on Outside-Door and Full-Service bookings when our crew arrives and can’t collect. Full terms are in our Cancellation and Refund Policy.

Is the service fee refundable?

No. The $4.50 service fee is non-refundable on every order, whether you complete your drop-off or cancel.

I booked DIY — what happens if I cancel?

Cancel before your scheduled drop window begins and you’re refunded everything except the $4.50 service fee. If you cancel after your window has already started, or the window passes without you using your access code, a $10 service disruption fee applies on top of the service fee. Reach out early if your plans change and we’ll try to rebook you instead.

I booked Outside-Door or Full-Service — what happens if I cancel or I'm not ready?

Our crew needs your item outside your door (Outside-Door) or your unit accessible (Full-Service) during your scheduled window. If we arrive and can’t collect, a non-refundable $20 missed-trip fee applies to cover the trip. Any tip you added is refunded in full, since no item was carried. Let us know as early as you can and we’ll reschedule instead.

How do I cancel or reschedule?

Contact us as early as possible at info@bulkydrop.com or (888) 97-BULKY. The earlier you reach out, the more likely we can get you rescheduled without any additional fee.

If I cancel my DIY booking, does my access code still work?

No. Your access code is only valid for the specific drop window it was issued for — cancelling or missing that window means the code stops working, even if it hasn’t technically expired by time yet.

Will I get a confirmation once my refund is processed?

Yes — you’ll get an email once your refund is issued, showing the amount refunded after any non-refundable fees from this policy are deducted.

Are there extra charges for stairs or disassembly?

Only on Full-Service drops, and only where they apply — every add-on is shown before you pay, never after. Ground or first floor is no charge. Second floor adds $5.00, third floor or higher adds $10.00, and an item that has to be taken apart to remove adds a flat $10.00. DIY and Outside-Door drops have no stair or disassembly charges.

Yes, and it’s optional — never expected, and never added by default. You can add a tip at checkout on Outside-Door and Full-Service bookings, and 100% of it goes to the crew who does the lifting; Bulky Drop keeps none of it. There’s no tip on DIY drops, since no crew is dispatched. If your item is never collected for any reason, your tip is refunded in full even where a fee applies.

How do I book a drop-off?

Tap “Book Now,” choose your drop-off type — DIY, Outside-Door, or Full-Service — and pick your preferred day and window. You’ll get an access code for the zone if you’re dropping off yourself. It takes about two minutes online.

Is booking online really the only way?

Yes — Bulky Drop is a fully online service for residents. Booking, pricing, and payment all happen on our website, no calls needed, and there’s no app to install. Property managers interested in bringing Bulky Drop to their community can reach out directly to set up a walkthrough.

Yes. Call (888) 97-BULKY Monday–Friday, 8:00 AM–6:00 PM MST. If we miss you, leave a voicemail and we’ll call you back within 2 business days — or email info@bulkydrop.com anytime. Property managers can also use the contact form to set up a call or site visit.

How far in advance should I book?

Windows can fill up quickly, so we recommend booking as soon as you know your date — next-day windows are often available for DIY and Outside-Door drop-offs.

How does the pickup trigger work?

Rather than a fixed pickup schedule, each zone is swept once it reaches capacity for that property. This keeps trucks from rolling for a single item and keeps the zone from overflowing — most active communities see a pickup every week or two.

What are the zone access hours?

DIY drop-offs are scheduled in 30-minute windows so the zone stays clear for everyone — you’ll pick your window when you book, and your access code is only valid during that time. Outside-Door and Full-Service get a scheduled pickup window too, with a heads-up text before our crew arrives.

Do I need to be home during the pickup?

For DIY and Outside-Door, no — just place your item as instructed during your window. For Full-Service, someone needs to be home to let our crew in and show them what’s going.

What if I need to reschedule or cancel?

Life happens — use the contact form to let us know as early as possible and we’ll get you rescheduled. Each access code is valid only for its assigned booking window and expires afterward, so a missed window will need a new booking.

Do I have to be a resident to book?

Yes. Drop zones are private amenities paid for by the property, so booking is limited to residents of participating communities. At checkout you’ll enter your unit number and the Tenant ID your community provided, and we verify both together before your booking is confirmed. If you don’t have your Tenant ID, your property management office can provide it.

What if the Drop Zone is full?

Each zone is swept once it fills, so availability moves quickly. If your community’s zone is near capacity when you go to book, you’ll see it during booking and can pick a later window, choose a different drop type, or join the waitlist and we’ll let you know as soon as space opens up.

How will I know when the crew is on the way?

For Full-Service and Outside-Door pickups, you’ll get a text about 30 minutes before our crew arrives. For DIY, just use your access code and drop your item during your selected window.

What if my item is inside my unit?

That’s exactly what Full-Service is for — our crew comes in and carries it out, no matter where it is in your unit.

Will there be any damage to my property?

Our crew is trained to navigate tight spaces, doorways, and stairs, and works to protect your floors and walls throughout every pickup.

Yes. Bulky Drop LLC maintains commercial general liability insurance. If something is damaged during a pickup, report it within 48 hours through our incident report form and we’ll preserve the relevant camera footage while your claim is open — the full terms are in our Damage and Incident Policy.

Is the Drop Zone monitored?

Yes. Every Drop Zone has 24-hour interior and exterior camera surveillance, and access is controlled by a code tied to your specific booking and window, so every entry is logged. Footage is retained for 60 days and is kept longer if it’s relevant to an open incident. Details are in our Surveillance and Privacy Notice.

What if something gets damaged?

Tell us within 48 hours. Use our incident report form and include your order number, what happened, and photos if you have them — the confirmation email you get back is your receipt that you reported inside the window. We preserve the relevant camera footage for as long as your claim stays open. See the Damage and Incident Policy for the full process.

What happens to my item after drop-off?

Every item gets sorted, not just hauled away. When you book, you tell us the condition of your item: Good condition (clean, functional — eligible for donation), Recyclable materials (mostly metal, wood, or other recyclable components), or Not usable (goes to standard disposal). Good-condition items are routed to local donation partners; recyclable materials are processed accordingly.

Is Bulky Drop eco-friendly?

We take it seriously, but we want to be honest about it too: not every item can be donated or recycled, and local infrastructure has real limits. What we can promise is that every item is sorted by the condition you specify at booking, and we route as much as possible to donation or recycling before anything goes to the landfill — keeping your community’s diversion numbers real, not just marketing.

Privacy Policy - Bulky Drop

Effective Date: October 1, 2026

This Privacy Policy explains what personal information Bulky Drop LLC, an Arizona limited liability company (“Bulky Drop,” “we,” “us”), collects, how we use it, and who we share it with — covering both our website and the physical Drop Zones we operate at participating communities. It works alongside our Resident Terms of Use, our Drop-Off Policy, and our Surveillance and Privacy Notice.

Contents

Information We Collect
How We Use Your Information
How We Share Your Information
Mobile Phone Numbers and Text Messages
Video Surveillance
Cookies & Tracking Technologies
Data Retention
Your Privacy Choices & Rights — How to Opt Out or Delete Your Information
Children’s Privacy
Data Security
Changes to This Policy
Contact Us

1. Information We Collect

Information you provide directly:

Name, email address, and mobile phone number
Billing address and, for DIY, Outside-Door, and Full-Service bookings, your community and unit number
Booking details — items selected, Drop Type, and for DIY bookings, your scheduled window
Gate codes or entry instructions you provide for Outside-Door and Full-Service bookings
Information submitted through our Property Manager and “Bring Bulky Drop to Your Neighborhood” forms — property or community name, address, and your contact information
Any message or note you include with a booking or inquiry

Payment information: processed by our third-party payment processor. We do not store your full card number on our own servers.

Information collected automatically: IP address, browser and device information, and general site usage data, collected through standard website analytics and cookies (see Section 6).

Video surveillance: every Drop Zone is monitored by camera, both interior and exterior, on a 24-hour basis — see Section 5.

2. How We Use Your Information

To process your booking and payment
To confirm your community participates in the Service and, for DIY bookings, to generate and deliver your Access Code
To communicate with you about your booking — confirmations, Access Codes, reminders, arrival notices, rescheduling, and capacity notices if your Drop Zone is temporarily full
To coordinate our pickup crew for Outside-Door and Full-Service bookings, including sharing your address, unit number, and any gate code you have provided with the crew assigned to your pickup
To respond to Property Manager inquiries and Neighborhood Referral submissions
To enforce our Drop-Off Policy and investigate reported misuse
To improve our website and service
To send you marketing emails and post-service review requests by email, only if you have opted in, and only until you unsubscribe

3. How We Share Your Information

We do not sell your personal information. We share it only as follows:

Payment processors, to process your payment.
Our pickup crew, for Outside-Door and Full-Service bookings — limited to the address, unit, and access information needed to complete your pickup.
Property managers — only if you submit a “Bring Bulky Drop to Your Neighborhood” referral. Your community name and address are always shared with the property manager we contact. Your own name is shared with them only if you check the box giving us permission to do so when you submit the referral; otherwise we reach out on your behalf without identifying you.
The property where a Drop Zone is located, in connection with an incident, dispute, or investigation involving that Drop Zone.
Service providers who help us operate the site and business — hosting, email and text message delivery, and analytics providers, bound by their own confidentiality obligations and permitted to use your information only to perform those services for us.
Our affiliates — companies under common ownership with Bulky Drop that provide technology, systems, or operational services to us. They act as our service providers under the same limits: they use your information only to perform those services for us, and Section 4 applies to them in full.
A successor business, if Bulky Drop is involved in a merger, reorganization, sale of assets, or transfer of the Service. Your information may be transferred as part of that transaction, and the recipient must handle information collected before the transfer in line with this Privacy Policy.
Law enforcement or legal authorities, where required by law or in connection with investigating theft, vandalism, illegal dumping, or other misuse of a Drop Zone.

4. Mobile Phone Numbers and Text Messages

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Your mobile number is disclosed only to the messaging provider that delivers our texts on our behalf, and only so that the message can be sent to you. It is never sold, rented, or licensed.

Text messages from Bulky Drop are service messages about a booking you made — booking confirmations, Access Codes, appointment reminders, arrival notices, capacity notices, and crew messages related to your booking. We do not send marketing or promotional text messages.

Message frequency varies by your booking activity. Message and data rates may apply. Reply STOP to any Bulky Drop text message to opt out of future text messages, and reply HELP for assistance. Consent to receive text messages is not required to book — booking-critical information, including your Access Code, is also available by email or by contacting info@bulkydrop.com. Full detail is in our Electronic Communications Consent.

5. Video Surveillance

Every Drop Zone — whether a garage conversion or a prefab enclosure — is monitored by video camera, both interior and exterior, 24 hours a day. Our cameras record video only; they do not record audio. This footage may be used to verify proper use of the Drop Zone, investigate reported misuse or damage, and support law enforcement in the event of theft, vandalism, or illegal dumping. Full detail is in our Surveillance and Privacy Notice.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep the site functioning correctly — for example, maintaining your cart and booking session — and to understand how visitors use the site through analytics. You can control cookies through your browser settings; disabling them may affect parts of the booking flow.

Our booking and service emails may contain a small image that tells us whether the email was opened. You can block it by turning off images in your email app.

7. Data Retention

We keep booking and account information for as long as needed to provide the service, meet our legal and accounting obligations, and resolve any disputes. Drop Zone video footage is retained for approximately 60 days from the date of recording, after which it is automatically overwritten in the normal course of operation, except that footage relevant to an open incident, dispute, or legal matter may be retained longer as reasonably necessary to resolve that matter.

8. Your Privacy Choices & Rights — How to Opt Out or Delete Your Information

How to opt out of text messages. Reply STOP to any Bulky Drop text message. You will receive one confirmation message and no further texts will be sent to that number. You can also email info@bulkydrop.com or call (888) 972-8559 and ask us to remove your number. Reply HELP to any message for assistance. See Section 4 and our Electronic Communications Consent.

How to opt out of marketing email. Use the unsubscribe link at the bottom of any marketing email, or email info@bulkydrop.com and ask to be unsubscribed. Booking confirmations, receipts and Access Codes are service messages about a booking you made and are not marketing email.

How to request deletion of your information. Email info@bulkydrop.com with the subject line “Delete my information”, or call (888) 972-8559. Tell us the name, email address and mobile number you used so we can find your records. We will acknowledge your request within 10 business days and complete it within 45 calendar days, and we may ask you to verify your identity first. We will delete the personal information we hold about you except records we are required to keep by law — for example transaction and tax records, and information relevant to an open incident, dispute or legal matter — which we retain only for as long as that obligation lasts.

How to access or correct your information. Email info@bulkydrop.com and tell us what you would like to see or correct. The same acknowledgment and completion times above apply.

No penalty for exercising these choices. We will not deny you service, charge you a different price, or provide you a lesser level of service because you opted out, or asked us to delete or correct your information.

State privacy rights. Some states give residents additional privacy rights beyond those described above. If you live in one of those states and wish to exercise a right under your state’s law, contact us using the details in Section 12 and tell us which state you live in, and we will handle your request in accordance with that law.

9. Children’s Privacy

Bulky Drop is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will remove it.

10. Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The version posted at bulkydrop.com/privacy-policy/ at the time you use the Service governs. Continued use of the Service after an update means you accept the revised policy.

12. Contact Us

Questions about this Privacy Policy, or requests about your information, can be directed to Bulky Drop LLC:

Email: info@bulkydrop.com
Phone: (888) 97-BULKY — (888) 972-8559
Mail, and instructions for sending formal legal notice: see our Legal Notices and Contact Information page.

DIY Drop-Off

Full-Service Drop-Off

Outside-Door Drop-Off

Recycling & Donation

What You Can Drop Off

Privacy Policy