Effective Date: September 2, 2026
These Booking and Payment Terms are part of the agreement between you and Bulky Drop LLC (“Bulky Drop,” “we,” “us,” or “our”) and apply to every booking made through bulkydrop.com (the “Site”). They should be read together with our Resident Terms of Use and Cancellation and Refund Policy.
Contents
1. How Booking Works
To book the Service, you select a service tier (DIY, Outside-Door, or Full-Service), an available date and time window, and the Item(s) you intend to have picked up, and you complete tenant verification and payment through the Site. A booking is confirmed only after payment is successfully processed and you receive a confirmation notice.
2. Service Tiers and Availability
Available time windows are limited by Drop Zone capacity and crew availability and may vary by Property, tier, and day. Bulky Drop does not guarantee that a specific time window will remain available until your booking is confirmed, and availability may change without notice prior to confirmation.
3. Pricing and Fees
3.1 What you are paying for. Your price depends on the service tier you choose and the Item(s) and quantities you declare at booking. The three tiers differ in how much of the work Bulky Drop performs:
- DIY — you carry your own Item(s) to the Drop Zone. No crew is dispatched, so DIY is priced on your Item(s) alone.
- Outside-Door (OD) — you place your Item(s) immediately outside your door and a Bulky Drop crew collects them from there. A crew is dispatched to your building, so Outside-Door carries a minimum.
- Full-Service (FS) — a Bulky Drop crew enters your unit and removes your Item(s) from inside. This takes more crew time on site, so Full-Service carries a higher minimum.
3.2 Service fee. Every booking carries a service fee of $4.50. It applies once per booking, regardless of tier, item count, or order size. The service fee is nonrefundable on any cancellation you initiate and on any no-show, including a cancellation made before an Access Code is issued or a crew is scheduled. It is refunded only where Bulky Drop cancels or is unable to complete your booking for reasons within our control, as described in our Cancellation and Refund Policy.
3.3 Minimum booking totals. No booking can total less than the amount shown below for its tier. These figures include the $4.50 service fee and are stated before tax:
| Service tier | Minimum booking total |
|---|---|
| DIY | $14.50 |
| Outside-Door (OD) | $49.50 |
| Full-Service (FS) | $69.50 |
A booking that would otherwise price below its tier minimum is charged the minimum. A booking that prices above its tier minimum is charged the higher amount, based on the Item(s) and quantities you declared.
3.4 Add-ons. Where a booking requires stair carry, disassembly, or another add-on offered on the Site, that charge is shown and added at checkout before you pay.
3.5 Cancellation fees. Two additional fees may apply depending on your tier and when you cancel — a $10 service disruption fee on DIY bookings cancelled after the scheduled window has begun or left unused, and a $20 missed-trip fee on Outside-Door and Full-Service bookings where a crew arrives and cannot collect. Neither applies to a booking cancelled before its scheduled window begins. Both are described in full in our Cancellation and Refund Policy.
3.6 Tax. Applicable taxes are added at checkout where required by law.
4. What You See at Checkout Controls
The Site always displays your itemized total, including the service fee, any add-ons, any tip you choose to add, and tax, before you authorize payment. That displayed total is the amount you are agreeing to pay, and it is the complete amount due for the booking. Bulky Drop does not add charges after checkout except as described in Section 5.
Item prices and tier minimums may change from time to time. Where the figures shown at checkout differ from the figures in Section 3, the checkout figures control for that booking. The $4.50 service fee, the cancellation fees in Section 3.5, and the rules governing when each is refunded, do not change without a revised Effective Date on this page.
5. Changes in Scope at Pickup
If, at the time of drop-off or pickup, the actual Item(s) or quantities differ materially from what you declared at booking, Bulky Drop may adjust the charge to reflect the actual scope, refuse the excess Item(s), or reschedule, at Bulky Drop’s discretion. Any adjustment is calculated on the same basis as the original booking and is disclosed to you before it is charged. Undeclared prohibited or hazardous Item(s) are addressed separately under our Prohibited and Hazardous Items Policy.
6. Tips
6.1 Tipping is optional. You may add a tip when you book an Outside-Door or Full-Service drop. A tip is never required, is never added by default, and declining to tip has no effect on your booking, your scheduling, or the service you receive. Tips are not offered on DIY drops, because no crew is dispatched.
6.2 The full amount goes to the crew. One hundred percent of any tip you add is paid to the crew members who perform your pickup. Bulky Drop retains no portion of a tip and does not apply tips toward wages, contractor compensation, or any Bulky Drop cost.
6.3 A tip is not a service charge. Tips are separate from the price of your booking, from the $4.50 service fee, and from any add-on, cancellation fee, or tax described in these Terms. No tip is required for any level or quality of service.
6.4 Changing or removing a tip. You may change or remove a tip at any time before your scheduled window by contacting us at info@bulkydrop.com. Once your pickup is complete, a tip is final.
6.5 Refunds. A tip is refunded in full whenever your Item(s) are not collected, for any reason — including where a service disruption fee or missed-trip fee applies to the same booking. See Section 3 of our Cancellation and Refund Policy.
7. Payment Processing
Payment is collected through the Site’s third-party payment processor at the time of booking. By booking, you authorize Bulky Drop and its payment processor to charge your payment method for the full amount due, including any adjustments permitted under Section 5 or under the Cancellation and Refund Policy. You are responsible for keeping your payment information current and accurate.
8. Cancellation Fees and Refunds
What you are refunded when a booking does not go ahead depends on your service tier and on when you cancel, and is set out in full in our Cancellation and Refund Policy. In summary: the $4.50 service fee is retained on any cancellation you initiate; a booking cancelled before its scheduled window begins is otherwise refunded in full; and a booking cancelled after the window begins, left unused, or unavailable to a crew that arrives, additionally carries the applicable fee described in Section 3.5, with the remainder refunded.
These rules apply regardless of whether the drop-off or pickup is ultimately completed, including where it does not occur for reasons described in the Cancellation and Refund Policy, such as third-party interception of your Item(s) before deposit or voluntary transfer of your Item(s) to someone else.
9. Access Codes Tied to Your Booking
For DIY bookings, an Access Code is issued for your scheduled window only and is governed by our Access-Code Policy. Access Codes are personal to your booking and are not transferable.
10. Rescheduling
You may request to reschedule a booking through the Site or by contacting us at info@bulkydrop.com, subject to availability. Where we are able to rebook you before your scheduled window begins, no service disruption fee or missed-trip fee applies. A rescheduled booking carries its own service fee.
11. Disputed Charges
If you believe you were charged in error, contact Bulky Drop before initiating a chargeback with your payment provider, so we can investigate and resolve the issue directly.
12. Contact
Questions about booking or payment can be directed to Bulky Drop LLC at info@bulkydrop.com or (888) 97-BULKY — (888) 972-8559. Our mailing address and instructions for sending formal legal notice are on our Legal Notices and Contact Information page.