BOOK A DROP

Report an Issue

Before Anything Else

Don't handle it

Don't move it, don't look underneath it, don't bag it. Whatever it is, it stays where it is until someone qualified assesses it — and if there's a smell, a leak, or visible pests, keep other people away from the area too.

If this is an emergency — a fire, a chemical spill, smoke, or anyone at immediate risk — call 911 first. Then come back and file this so we have a record.

Drop Zones work because residents can trust what's inside them. When something turns up that shouldn't be there, we need to know quickly — both to get it removed safely and to keep the zone open for everyone else.

What to Report Here

  • Hazardous material. Paint, solvents, motor oil, antifreeze, pesticides, pool chemicals, aerosols, or anything in a container with a warning label.
  • Flammables or pressurized containers. Fuel cans, propane or other gas cylinders, and anything that smells of gasoline.
  • Damaged batteries. Swollen, leaking, corroded, or fire-damaged — these are a genuine fire risk in a closed space and we treat them urgently.
  • Pests or infestation. Bed bugs, roaches, rodents, or signs of them. Don't inspect closely to be sure — report what you saw and let us confirm.
  • Mold or biological contamination. Visible growth, a strong musty smell, or anything soaked in something you'd rather not identify.
  • Medical waste. Needles, sharps, medications, or anything with blood or bodily fluids on it.
  • Leaks, spills, and odors. Even if you can't see the source. A smell you notice from outside the zone is worth reporting on its own.

Not sure whether something belongs on this list? Report it anyway. We'd far rather check on a false alarm than miss a real one.

What Happens After You Report

1

We Review It Straight Away

Reports flagged as unsafe get looked at first. If the zone needs to come out of service temporarily, we do that and tell your property management.

2

We Check the Footage

Every Drop Zone records continuously and every entry is tied to a single-use access code, so we can usually establish who deposited an item and when.

3

It Gets Removed Properly

Prohibited material is routed to a facility licensed to take it — not into our truck with everything else. Where we can identify who left it, the cost of that disposal goes back to them.

Questions People Ask

No. Your report goes to Bulky Drop staff and isn't shared with other residents. If we contact whoever deposited the item, it's on the basis of our own access logs and footage, not because you told us.
Report it yourself, right now, and say so in the description. Telling us is straightforwardly better than us finding it — it lets us handle it safely and it's the difference between an honest mistake and something that looks deliberate.
Ownership of an item transfers to Bulky Drop when it's deposited — but that doesn't apply to prohibited items. Those stay the property of whoever left them, along with the cost of lawful removal and any cleanup. Full detail is in the Prohibited and Hazardous Items Policy.
Yes, if the issue affects the building beyond the Drop Zone — a smell in a shared hallway, a spill spreading across the lot, pests you've also seen elsewhere. This form reaches us, not them.
No — use the incident report for injuries, damage, theft, or unauthorized access. That one has a 48-hour reporting deadline, so don't wait on it.

File Your Report

A photo helps if you can take one safely from a distance — but don't get close to anything you're unsure about just to get a picture.

REPORT AN ISSUE

Report a prohibited item or contamination

If you’ve seen something in a Drop Zone that shouldn’t be there — hazardous material, pests, mold, or a spill — tell us here. Please don’t handle it yourself.

  • Reports are reviewed by Bulky Drop staff. Your information is never shared with other residents.